Role Summary Regional Internal Audit Manager will be responsible for leading and coordinating internal audit activities across the assigned region, covering ...
Senior Manager of Expat Centre
Описание вакансии
We are seeking a highly motivated and service‑oriented Senior Manager for the Expat Centre. This role plays a key part in ensuring high‑quality service delivery for foreign investors, employees, and their family members by coordinating essential government and non-government services. The position requires strong communication skills, customer‑centric thinking, and the ability to collaborate with multiple stakeholders. Success in this role is defined by the ability to increase customer satisfaction, retain loyalty, and act as a liaison between government bodies, organisations, and clients.
Key Responsibilities:
- Assist foreign investors, expatriate employees, and their families in obtaining government and non-government services (visa/migration, taxpayer registration, relocation, etc.).
- Provide professional information and consulting services to customers of the Expat Centre.
- Ensure compliance with state standards, technical requirements, and service regulations applicable to foreign nationals.
- Handle customer complaints, provide timely solutions, and ensure follow-up until full resolution.
- Maintain archiving and records management processes.
- Build and sustain effective relationships with government bodies, organisations, and social institutions related to Expat Centre services.
- Manage incoming and outgoing correspondence (letters, emails, calls).
- Record and monitor service statistics, customer satisfaction rates, and overall performance indicators; prepare reports.
- Ensure confidentiality, safety, and compliance in procurement-related documentation.
- Maintain strict compliance with AIFC internal policies, regulations, and AIFC legal frameworks.
- Perform additional duties as assigned by the Line Manager.
Requirements:
- Bachelor’s degree in International Relations, Business, Law, Hospitality, or a related field; Master’s degree preferred (Finance or Economics is an advantage).
- Minimum 3–5 years of experience in customer relationship management.
- Strong background in customer service (minimum 3 years required).
- Experience or knowledge of migration law is an advantage.
- Fluency in Kazakh, Russian, and English; knowledge of Chinese is an asset.
- Proficiency in Microsoft Office and PowerPoint; experience with data analytics tools is an advantage.
- Ability to work autonomously and meet deadlines.
- Strong communication and interpersonal skills.
- Analytical, critical thinking, and problem‑solving abilities with high attention to detail.
- Strong organisational, time‑management skills and ability to maintain strong customer relationships.
О компании «Astana International Financial Centre Authority»
The Astana International Financial Centre (AIFC) is a unique centre on the economic map of the world, combining the best experience and the most modern capabilities of advanced financial centers from New York and London to Dubai, Hong Kong and Singapore.
The AIFC’s mission is to contribute to the sustainable economic development of Kazakhstan and the region, by fostering innovation financial solutions and services by establishing an environment that delivers fair and transparent financial and capital markets, in which individuals and institutions act with integrity.
The vision of the AIFC is to become the leading international financial centre in Central Asia, the Caucasus, the Eurasia Economic Union, Western China, Mongolia, and Eastern Europe. Our vision is therefore to become a full service centre with advanced settlement and payment systems, have deep and liquid markets, and where legal and regulatory frameworks are adequate to safeguard the integrity of principal-agent relationships and supervisory functions.
We are the first in the region to offer businesses a comprehensive legal regime for attracting, implementing and protecting investments based on the most business friendly AIFC Law based on the principles, norms and precedents of the law of England and Wales and/or standards of the world's leading financial centres.
Combining the strategic and support functions of the AIFC, the AIFC Authority (AFCA) is responsible for enhancing its services, facilitating opportunities to position its community and further support their growth potential.
Join AIFCA, where innovation, diversity, and financial excellence come together. Be a part of our mission to shape the future of finance in Central Asia and Eurasia.
Your career growth and contribution are waiting at AIFCA!
