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Technical Manager — For CIS region
от 500000-900000 тенге
Описание вакансии
Technical Manager — For CIS region （except Russia)
Job Responsibilities
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Manage and provide technical support to regional service providers, maintain strong partner relationships, and resolve field technical issues.
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Monitor and improve key service KPIs, including FFR, TAT, and customer satisfaction, and drive corrective actions for performance gaps.
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Track product defects and recurring issues, conduct root cause analysis (RCA), and drive effective solutions with service providers and headquarters.
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Organize technical training, repair skill workshops, and knowledge-sharing sessions to ensure compliance with Xiaomi’s technical policies, repair standards, and systems.
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Conduct regular service center visits to collect feedback on product quality, technical issues, and customer experience, and report key findings to headquarters.
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Support headquarters with fault analysis, including defective unit collection, failure information and log gathering, solution validation, and repair effectiveness tracking.
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Translate and communicate technical documents, announcements, and guidelines between Chinese and Russian as required.
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Support after-sales operations for online channels, including return, exchange, and technical issue handling.
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Complete other tasks assigned by the Service Manager and achieve agreed KPI/OKR targets.
Qualifications
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Bachelor’s degree in Engineering, Electronics, Technology, or a related field.
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2+ years of experience in consumer electronics after-sales service, technical support, or field engineering. Experience with smartphones, AIoT, TVs, or home appliances is preferred.
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Fluent Russian and working-level English; Chinese is preferred.
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Strong skills in fault diagnosis, data analysis, and root cause analysis (RCA).
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Good communication, training, and service provider management skills, with the ability to drive KPI improvement.
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Willingness to travel regularly within the region for service center visits.
Метки
О компании «СЯОМИ ТЕХНОЛОДЖИС КАЗАХСТАН»
Xiaomi was founded in 2010 by serial entrepreneur Lei Jun, who believes that high-quality technology doesn't need to cost a fortune. We create remarkable hardware, software, and internet services for and with the help of our Mi fans. We incorporate their feedback into our product range, which currently includes cutting-edge devices such as Mi Mix, Mi 6, Redmi Note 4, Mi TV, Mi Band and other accessories. With hundreds of millions of handsets sold across dozens of countries, Xiaomi is expanding its footprint across the world to become a global brand.
As a team, we share the same relentless pursuit of perfection, constantly refining and enhancing our products to create the best user experience possible. We are also fearless in testing new ideas and pushing our own boundaries. Our dedication and belief in innovation, together with the support of Mi fans, are the driving forces behind our unique Mi products.
Xiaomi была основана в 2010 году предпринимателем Лэй Цзюнем. Девиз компании: «Инновации для каждого». Мы считаем, что высококачественные продукты, созданные с использованием передовых технологий, должны быть доступны каждому. Мы создаем замечательные аппаратные средства, программное обеспечение и интернет-услуги для и с помощью наших поклонников бренда Mi.
Мы учитываем их отзывы в нашей линейке продуктов, в которую в настоящее время входят смартфоны Mi и Redmi, телевизоры Mi и телевизионные приставки, маршрутизаторы Mi и продукты Mi Ecosystem, включая продукты для умного дома, портативные электронные устройства и другие аксессуары. Компания Xiaomi представлена в более 70 странах и регионах и расширяет свое присутствие во всем мире, чтобы стать глобальным брендом.
