Technical Support Specialist (L1)

Описание вакансии

• Registration of all client requests in the task management service

• Ask customers targeted questions to quickly understand the root of the problem

• Provide prompt and accurate feedback to clients

• Properly escalate unresolved issues to appropriate internal teams

• Providing advice to clients on using the software

• Prioritize and manage several open issues at one time

• Receiving and resolving requests via email

• Acting as the first line of support for all external delivery integrations

• Creating new instructions in the knowledge base

• Maintain jovial relationships with clients

• Proficient in written and verbal communication in English and Russian

• Basic computer and printer skills

• Introduction to local and global computer networks

• Hands-on experience with Windows/Mac OS environments

• Good understanding of computer systems, mobile devices and other tech products

• Ability to diagnose and troubleshoot basic technical issues

• Experienced in using CRM systems, clear understanding of the workflows

• Familiarity with Iiko or Syrve platform is mandatoy

• Engaging work environment with highly qualified specialists.

• Opportunities for professional development and career growth.

• Competitive paid time off and paternity leave.

• The chance to work in an international company with a diverse team.

• Work schedule is 2-2 or 5-2.

Метки

О компании «Syrve»

Syrve is a comprehensive POS and Restaurant Management Software solutions that can be tailored to your needs and specialises in helping bars, restaurants, takeaways, and other hospitality businesses achieve more with less.

Designed to meet the complex and evolving needs of the sector, Syrve is here to help you thrive.

https://www.syrve.com/en-gb/