Dispatch Manager — US Trucking Company

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Dispatch Manager — US Trucking Company

Nomad Group Holding is looking for an experienced Dispatch Manager to lead and develop our Dispatch Department within a US trucking operation.

We are looking for more than just a strong dispatcher. We need a manager who can organize and lead the team, monitor the department’s operational and financial performance, resolve complex issues, and ensure stable and efficient dispatch operations.

Key Responsibilities:

— Manage the dispatch team and distribute dispatcher workload;
— Maintain dispatch coverage and minimize uncovered trucks;
— Monitor dispatcher performance and dispatch service quality;
— Track revenue, expenses, lost days, and other operational performance indicators;
— Monitor detention, TONU, layover, and related cases;
— Resolve escalated and complex driver and broker issues;
— Monitor route planning and communication quality;
— Identify recurring dispatcher mistakes and implement corrective actions;
— Reassign trucks and adjust dispatcher workload when necessary;
— Prepare and provide weekly dispatch reports to management;
— Ensure accurate documentation and records across Company systems;
— Coordinate with Safety, Fleet, Accounting, Claims, and other departments;
— Coordinate DOT/HOS/compliance-related matters with Safety;
— Resolve critical and blocked operational cases in a timely manner.

The role is responsible for monitoring revenue, expenses, lost days, uncovered trucks, detention, TONU, layover, driver complaints, broker issues, and recurring dispatch problems.

Requirements:

— Minimum 3 years of experience in US Trucking / Dispatch Operations;
— Experience as a Dispatch Manager, Dispatch Team Lead, or Senior Dispatcher;
— Strong understanding of dispatch workflows and US trucking operations;
— Hands-on experience with load boards and broker/driver communication;
— Knowledge of HOS, DOT, and FMCSA requirements;
— Experience with DAT, TruckStop, and broker portals;
— Strong leadership and management skills;
— Ability to lead a team and take ownership of department results;
— Strong problem-solving and decision-making skills;
— Analytical mindset and ability to work with operational and financial performance metrics;
— Strong organizational skills and attention to detail;
— English proficiency: C1 or higher.

Our dispatch environment includes Bitrix24, 3CX, corporate Gmail, DAT, TruckStop, broker portals, DataTruck, Samsara, ELD systems, and other US trucking tools.

Working Conditions:

Schedule: Monday–Friday, 8:00 AM–5:00 PM Chicago time (Central Time)
Work format: Remote
Compensation: discussed after the interview

If you have strong US trucking experience, have successfully managed a dispatch team, and are ready to take ownership of department performance, send us your CV.