Senior Client Success Manager

Описание вакансии

Evido is a leading marketing and adtech company specializing in providing advanced and efficient marketing solutions across multiple platforms, including Meta, TikTok, and Telegram.
We help high-potential markets grow faster by adopting innovative strategies, data-driven approaches, and scalable solutions.

We’re expanding, and we are looking for a Senior Client Success Manager — someone who will become a trusted partner for our Enterprise-level clients, guide them through onboarding, and support their paid campaigns across platforms.

This is a role for someone who loves working directly with clients, understands performance marketing, and can combine communication, technical knowledge, and independent decision-making.

Key Responsibilities

Enterprise client management

• Build long-term relationships with Enterprise clients and act as their trusted advisor

• Lead onboarding: explain product logic, walk clients through key steps, answer early-stage questions

• Drive regular сlient performance reviews and commercial conversations

• Resolve complex client issues in collaboration with internal teams

Operational excellence

• Own operational processes related to Enterprise clients and ensure smooth execution across teams

• Monitor internal workflows, identify bottlenecks and drive process improvements

• Help scale the Client Success function by improving documentation, playbooks and internal processes

Cross-functional collaboration

• Work closely with advertising platforms (Meta, TikTok, Google and others) on escalations and partnership initiatives

• Coordinate internal stakeholders to deliver the best client experience

• Support strategic initiatives and participate in launching new products and workflows

Data & business insights

• Analyze client performance, commercial metrics and operational data

• Prepare presentations, reports and recommendations for clients and internal stakeholders

• Translate complex information into clear business actions

Team development

• Share knowledge with teammates and support onboarding of new employees

• Take ownership of internal initiatives and gradually develop leadership skills

• Be ready to grow into a Team Lead role as the team expands

What we're looking for

Professional

• 5+ years of experience in digital marketing, AdTech, media agencies or performance marketing

• Strong understanding of the digital advertising ecosystem (Meta, Google, TikTok or similar platforms)

• Experience managing Enterprise or strategic clients

• Experience coordinating multiple stakeholders and leading complex projects

• Strong analytical skills and confidence working with data in Excel / Google Sheets

• Excellent English (C1/C2) and Russian (C1/C2)

• Ability to balance commercial thinking with operational execution

Personal qualities

• Proactive and ownership-driven

• Strong organizational and project management skills

• Excellent communication and stakeholder management

• Calm under pressure and comfortable solving ambiguous problems

• Structured thinker with strong attention to detail

• Passion for building processes and improving the way teams work

Bonus points

• Experience mentoring colleagues or leading projects without formal people management

• Experience building or optimizing operational processes

• Experience working with international clients

Why join us

• Remote work

• Direct work with Enterprise clients and full ownership of their success

• Opportunity to influence product development and shape internal processes

• A culture that values expertise, autonomy, kindness and healthy communication

• Fast decisions, minimal bureaucracy, lots of space for initiative

• Growth in AdTech, cross-platform learning, and complex client cases

If this sounds like your kind of environment, We'd love to meet you!

Метки

О компании «LLC Evido ge»

Evido

Evido is an innovative digital advertising platform designed to optimize and automate ad campaigns across multiple channels. Focusing on performance marketing, Evido offers advanced tools and solutions that empower businesses to maximize their advertising ROI.

Key features of Evido include AI-driven ad management, real-time analytics, and intuitive campaign optimization. The platform supports various advertising channels.

Evido's mission is to simplify digital advertising for businesses of all sizes, providing actionable insights and powerful tools to enhance campaign performance and drive growth.

We are seeking a motivated and proactive business development manager at Evido to lead the development of new markets with a Telegram product.

If you are enthusiastic and thrive in a fast-paced environment, we invite you to join our team and drive success!