IT Manager

Описание вакансии

компания "kt&g global kazakhstan (кей-ти-энд-джи глобал казахстан)"

1. key responsibilities

sfa system operations:

• ensure the stable operation and maintenance of core business systems.
• gather and analyze feedback and improvement requests from business units; collaborate with external solution providers (vendors) to drive system enhancements and troubleshooting.

project & change management:

• lead implementation and upgrade projects for new and existing it solutions.
• establish and drive change management processes to support employee onboarding, maximize system adoption, and accelerate digital transformation.

it asset & license management:

• manage the full lifecycle of corporate it assets (pcs, mobile devices, peripherals, etc.), including procurement, distribution, tracking, and disposal.
• monitor and manage software license counts (e.g., m365, azure and so on) to ensure compliance and cost optimization.

information security & governance:

• ​​​​​​​enforce corporate information security guidelines and conduct security awareness training for employees.
• manage accounts, access permissions, and security compliance for solutions and corporate devices to protect corporate data assets.

2. qualifications

• experience: minimum of 5 years of experience as an it manager or in a related role (e.g., it planning, system operations, vendor management).
• education: bachelor’s degree or higher in computer science, information technology, management information systems (mis), or a related technical field (or equivalent professional experience).
• core competencies:
  • vendor management: proven capability to effectively manage external development/solution vendors, including clearly translating business needs into technical requirements (rfp creation) and managing deliverables.
  • business process understanding: ability to quickly understand sales (sfa) and cross-functional business workflows, translating them into system logic and functionality improvements.
  • change management & onboarding: capability to create user guides, training manuals, and conduct onboarding/training sessions for employees when introducing new systems or workflows.
  • communication skills: exceptional communication, problem-solving, and conflict-resolution skills to act as a bridge between internal stakeholders (non-technical users) and external partners.

3. preferred skills (preferences)

• sfa/crm experience: hands-on experience operating, managing, or upgrading sfa (sales force automation) or crm solutions.
• industry experience: experience working within the fmcg (fast-moving consumer goods), retail, or global manufacturing/distribution sectors.
• m365 & automation proficiency: experience managing m365 environments (entra, azure and so on) or developing low-code business applications using microsoft 365 tools (power apps, power automate, etc.).
• project management tools: proficiency in utilizing project and task management systems (e.g., jira, monday.com, clickup) to track team deliverables and projects.

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