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Сотрудник по обслуживанию мини-бара/Mini-Bar Attendant
Описание вакансии
Clean and defrost the mini-bars regularly and consistently. Maintain a fully stocked inventory of all mini-bar items. If par level is low, order the necessary items from the storeroom. Inventory all guest mini-bars on a daily basis and post the appropriate charges to the room prior to guest departure.
Authorized to enter in all guest rooms pertaining to Mini bar at any given point of time.
Stock and replace missing items, inspect, move and clean the mini-bars in accordance with departmental procedures and policies.
Maintain, track and complete daily worksheet of mini bar stock.
Responsible for replenishment of Mini bar items in rooms.
Responsible for maintaining the Mini bar Pantry in terms of par stock, stacking and cleanliness.
Ensure products in Mini-Bar are not expired and take the proper procedure to remove those products as necessary.
Maintain assigned Mini-Bar carts.
Raise store requisition and obtain stock from warehouse and store in the assigned storerooms.
Maintain and complete assigned floors and rooms requesting Mini-Bar service.
Maintain the highest level of customer service and display professionalism at all times.
Follows all required safety and standard operating procedures.
Ensure rotation of all mini-bar products.
Properly complete, maintain and track inventory in assigned storerooms.
Communicate effectively with Mini-Bar Vending Supervisor any issues and/or concerns.
Ensure all duties found in the refreshment center inspection/attendant evaluation checklist are followed including completing assigned floors, cleanliness of assigned mini-bars, menus are present, inventory is complete, and refill reports are accurately filled out.
Display appropriate two-way radio etiquette at all times.
Report all mini-bar concerns to management including any guest issues.
Perform any other duties deemed necessary for the success of the department.
Perform other job related duties as assigned.
Knowledge of Point of sale ( POS ) systems, Handheld POS, inventory and store requisition software and reporting tools.
Previous experience in hotel industry.
Ability to work well under pressure in a fast paced environment.
Ability to work cohesively with fellow Colleagues without constant supervision.
- Оформление чеков и ведение журнала мини-бара.
- Иметь право доступа во все гостевые номера для обслуживания мини-бара в любое время при необходимости.
- Пополнять отсутствующие товары, проверять состояние, перемещать и очищать мини-бары в соответствии с процедурами и стандартами отдела.
- Вести и ежедневно обновлять отчетность по остаткам товаров мини-бара.
- Отвечать за пополнение ассортимента мини-бара в номерах.
- Поддерживать складскую зону мини-бара в надлежащем состоянии, обеспечивая достаточный уровень запасов, порядок размещения товаров и чистоту.
- Контролировать сроки годности продукции мини-бара и своевременно изымать просроченные товары.
- Поддерживать закрепленные тележки мини-бара в исправном и чистом состоянии.
- Оформлять заявки на получение товаров и получать продукцию со склада для хранения в закрепленных кладовых помещениях.
- Обслуживать закрепленные этажи и номера, где требуется сервис мини-бара.
- Обеспечивать высокий уровень сервиса и сохранять профессиональный подход к работе.
- Соблюдать все требования техники безопасности и стандартные операционные процедуры.
- Следить за правильной ротацией продукции мини-бара.
- Вести точный учет товарных запасов в закрепленных складских помещениях.
- Эффективно взаимодействовать с супервайзером мини-бара по всем возникающим вопросам.
- Выполнять требования контрольного листа проверки мини-бара, включая обслуживание закрепленных этажей, поддержание чистоты мини-баров, наличие меню, полноту инвентаризации и корректное заполнение отчетов о пополнении.
- Соблюдать правила использования двусторонней радиосвязи.
- Сообщать руководству обо всех проблемах, связанных с мини-баром, включая вопросы и жалобы гостей.
- Выполнять любые дополнительные обязанности, необходимые для успешной работы отдела.
- Выполнять другие рабочие задачи по поручению руководства.
- Иметь навыки работы с POS-системами, мобильными POS-терминалами, программами учета запасов, оформления складских заявок и инструментами отчетности.
- Наличие опыта работы в гостиничной индустрии будет преимуществом.
- Умение эффективно работать в условиях высокой нагрузки и быстрого темпа работы.
- Способность работать в команде и взаимодействовать с коллегами без постоянного контроля со стороны руководителя.
О компании «The St. Regis Astana»

Marriott International, Inc. is the world’s largest hotel company based in Bethesda, Maryland, USA, with more than 5,700 properties in over 110 countries. Marriott operates and franchises hotels and licenses vacation ownership resorts. The company’s 30 leading brands include: Bulgari Hotels and Resorts®, The Ritz-Carlton® and The Ritz-Carlton Reserve®, St. Regis®, W®, EDITION®, JW Marriott®, The Luxury Collection®, Marriott Hotels®, Westin®, Le Méridien®, Renaissance® Hotels, Sheraton®, Delta Hotels by MarriottSM, Marriott Executive Apartments®, Marriott Vacation Club®, Autograph Collection® Hotels, Tribute Portfolio™, Design Hotels™, Gaylord Hotels®, Courtyard®, Four Points® by Sheraton, SpringHill Suites®, Fairfield Inn & Suites®, Residence Inn®, TownePlace Suites®, AC Hotels by Marriott®, Aloft®, Element®, Moxy Hotels®, and Protea Hotels by Marriott®. The company also operates award-winning loyalty programs: Marriott Rewards®, which includes The Ritz-Carlton Rewards®, and Starwood Preferred Guest®.
For more information, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com and @MarriottIntl
St. Regis® (luxury full-service hotels, resorts and residences) is for connoisseurs who desire the finest expressions of luxury. They provide flawless and bespoke service to high-end leisure and business travelers. St. Regis hotels are located in the ultimate locations within the world’s most desired destinations, important emerging markets and yet to be discovered paradises, and they typically have individual design characteristics to capture the distinctive personality of each location.
We call our shared values “promises.” These promises guide our everyday actions and ensure a common understanding of what we can expect from one another.
Our values are:
- Go the Extra Step by taking actions that build lasting connections and loyalty
- Play as a Team by working globally and across all teams in the company
- Do the Right Thing by using good judgment, respecting our communities, associates, owners, partners and the environment
We’re committed to creating a company that is a great place to work and provides wonderful guest experiences, great returns to stakeholders and is:
- Growing
- Strong
- Stable
Diversity & Inclusion
We seek out differences and strive for variety in every aspect of our business; so much so that Diversity & Inclusion are key components of our overall business strategy. As a global company that represents eleven distinct lifestyle brands, our goal is to bring an authentic global experience to each guest by utilizing insights and perspectives from our diverse associate, supplier and owner bases. Our success is derived from the differences that make us all unique. Whether it is our life experience, our career journey or our education, it is our value for diversity and how we leverage it that keeps us at the forefront of the hospitality industry.
About The St. Regis Astana
The St. Regis Astana exemplifies extraordinary hospitality combined with unsurpassed sophistication, introducing a new level of luxury and glamour to Kazakhstan.
Encompassing the most prestigious address in the capital city, located in Astana Central Park - known as the heart of Astana, the avant-garde interiors by award winning Wimberly Interiors combines modern with neo-classical elements, defining the modern day interpretation of the St. Regis legacy that began more than a century ago in New York.
The St. Regis Astana features 120 luxurious guest rooms, including 14 Ambassador Suites, 6 St. Regis Suites, 2 Royal Suites and a 510 square meter Presidential Suite. All guests can take pleasure in the legendary St. Regis Butler, ready to attend to every need with customary attention.
The culinary offerings include the Signature Restaurant, an All-day Dining restaurant, the St. Regis Bar, a cognac bar and library. The luxury leisure facilities include 1700 square meter Iridium Spa, indoor swimming pool, St. Regis Athletic Club, as well as a Children’s club. The hotel is also offering unrivalled event and meeting space for weddings and special celebrations including a ballroom, five meeting rooms and a business centre.


