компания genesis group ag ???? about us yesim is an international esim provider with 7+ years of experience in delivering secure, seamless connectivity ...
Support Engineer / Content Operator
Описание вакансии
компания "itransition"
responsibilities:
- providing first-line support to users encountering technical issues;
- tracking graphs and checking notifications from application monitoring systems;
- escalating unresolved or more complex issues to technical support engineers and developers;
- performing content management tasks in various cms systems by following step-by-step guides;
- communicating with foreign customers in messengers;
- assisting sales team with receiving and filtering new customers’ requests;
- shift work schedule: 2/2 (12 hour shifts) from 06:00 till 18:00 utc and from 18:00 till 06:00 utc with bonuses for night hours and weekends.
we expect:
- a team member who is highly responsible, attentive, quickly learning, and able to handle multi-tasking in time-restricted situations;
- fluent english and good communication skills;
- experience with html at a basic level;
- sales and marketing experience is an advantage;
- experience working in a call center or technical support is an advantage.
we can offer:
- competitive compensation that depends on your qualification and skills
- career development system with clear skill qualifications
- options to work remotely
- compensation for medical expenses
- english courses online
- corporate parties and events for employees and their children
- internal conferences, workshops and meetups for learning and experience sharing
- gym membership compensation, corporate sport competitions (cybersport included)
- 5 days of paid sick leave per year with no obligation to submit a sick-leave certificate
