компания genesis group ag ???? we're hiring: b2b customer support specialist???? location: remote ???? about usyesim is an international esim provider with 7+ ...
Customer Care Manager
Описание вакансии
компания "антал бизнес решения (тм antal kazakhstan)"
key responsibilities
- receive, assess, and coordinate customer requests related to technical issues, emergency support, troubleshooting, and warranty services.
- act as the primary point of contact for customers, ensuring timely resolution of technical inquiries while maintaining high standards of health, safety, security & environment (hsse).
- coordinate service interventions by issuing service requests and liaising with planning teams and technical specialists.
- monitor and drive issue resolution until closure, ensuring customer confirmation and satisfaction.
- support field service engineers during on-site interventions by coordinating communication, scope of work, and customer expectations.
- ensure the creation and alignment of service orders and sales orders required for service activities.
- collect and prepare technical reports and documentation for root cause analysis.
- coordinate technical audits, diagnostic visits, environmental compliance audits, and production line assessments.
- organize preventive maintenance activities as well as emergency service interventions.
- manage warranty cases in accordance with established issue resolution processes.
- prepare health, safety & environment (hse) plans for service activities.
- review and approve field service engineers' timesheets.
- prepare and issue all necessary documentation related to field service interventions.
requirements
- bachelor's degree in engineering or another relevant technical field.
- minimum 3 years of experience in after-sales service, technical support, field service, or a manufacturing environment.
- solid understanding of industrial equipment and production line operations.
- fluency in english and russian, both written and spoken.
- strong customer service and relationship management skills.
- excellent communication, problem-solving, and organizational abilities.
- ability to manage multiple priorities and work independently in a fast-paced environment.
- high level of accountability, responsiveness, and attention to detail.
- willingness to travel up to 25% of the time.
nice to have
- experience working with packaging, food & beverage, or industrial manufacturing equipment.
- knowledge of additional foreign languages.
