E-commerce Operations Specialist( KT&G GLOBAL KAZAKHSTAN (КЕЙ-ТИ-ЭНД-ДЖИ ГЛОБАЛ КАЗАХСТАН) )

Описание вакансии

компания "kt&g global kazakhstan (кей-ти-энд-джи глобал казахстан)"

1. purpose of the position

we are looking for an execution-focused, open-minded e-commerce operations specialist to manage and improve day-to-day operations across the company’s online sales channels, including the official online store, quick-commerce delivery platforms such as glovo, wolt and yandex, and marketplace accounts.

this role is responsible for accurate order processing, platform availability, operational discipline, kpi achievement and development of e-commerce processes. the ideal candidate confidently works with numbers, percentages, excel-based analysis and unit economics, can operate in a fast-paced multitasking environment, and is able to plan processes under tight deadlines while maintaining accuracy and compliance with requirements.

2. key tasks and responsibilities

e-commerce order operations

• manage daily order processing for the official online store, quick-commerce platforms and marketplaces.
• monitor order statuses, cancellations, delivery issues and customer-related operational cases, ensuring timely resolution.
• coordinate stock availability, product cards, prices and promotional mechanics across e-commerce channels.
• ensure operational processes support agreed kpis, service-level expectations and compliance requirements.

platform and marketplace management

• support operational management of marketplace accounts, including assortment, availability and campaign readiness.
• work with 1c bitrix and related systems to maintain accurate product cards, order flow and platform data.
• coordinate updates of content, images, descriptions, prices and delivery conditions with internal teams and external partners.
• identify operational bottlenecks and propose process improvements to increase conversion, availability and delivery efficiency.

analytics, reporting and unit economics

• prepare regular operational reports on orders, conversion, cancellations, delivery quality, out-of-stock and platform kpis.
• analyze percentages, margins, commissions, delivery costs and other unit economics indicators to support business decisions.
• perform weekly financial reconciliations together with other departments and partners.

compliance & quality control

• ensure e-commerce operations, product information and platform content comply with legal requirements, internal policies and age restrictions.
• coordinate with legal and compliance teams on platform launches, product cards, promotional mechanics and consumer-facing information.
• maintain high accuracy of product data, prices, stock balances and operational reporting to reduce commercial and compliance risks.

process coordination and partner management

• coordinate daily operational processes with delivery platforms, marketplaces, it, logistics, retail / commercial teams and finance.
• track tasks, deadlines and dependencies to ensure timely implementation of platform updates, promotions and process changes.
• ensure timely resolution of issues with external platforms, contractors and internal stakeholders through clear coordination and control.

3. key requirements

• bachelor’s degree in business, economics, marketing, e-commerce, operations, or a related field.
• 2 years of experience in e-commerce operations, marketplace management, online store administration, delivery platforms, or a similar operational role.
• hands-on experience with marketplaces and quick-commerce platforms such as kaspi, ozon, wildberries, glovo, wolt, yandex, or similar services.
• experience working with 1c bitrix or similar e-commerce / order management systems.
• strong practical excel skills, including pivot tables, xlookup and other formulas for data analysis and reporting.
• experience in regulated categories such as tobacco, alcohol, pharma, or similar industries is a strong advantage.

4. skills and competencies

core operations skills

• strong analytical mindset, systematic thinking and confidence working with numbers, percentages and operational kpis.
• ability to understand delivery unit economics, commissions, margins, costs and profitability drivers.
• high attention to detail in order processing, product data, pricing and reporting.
• ability to manage multiple tasks, deadlines and operational priorities in a fast-paced environment.

digital platform and data skills

• practical understanding of e-commerce platforms, marketplaces, quick-commerce delivery services and online order flows.
• strong excel skills for data cleaning, reconciliation, pivot-table reporting and formula-based analysis.
• ability to translate operational data into clear actions, process improvements and stakeholder updates.

collaboration & communication

• open and clear communication style with internal teams and external platform partners.
• ability to coordinate cross-functional tasks involving e-commerce / ngp marketing, retail / commercial teams, it, logistics, finance, legal and external platforms.
• strong sense of responsibility for assigned issues and ability to bring tasks to completion.

compliance and business mindset

• responsible approach to regulated product categories and adult-targeted commerce.
• ability to balance commercial goals, operational feasibility and compliance requirements.
• proactive attitude toward continuous improvement, kpi achievement and process discipline.