Depot Director/Depot Manager (Fluent in English)

Описание вакансии

компания "green and smart mobility kazakhstan"

about gsm kazakhstan

gsm kazakhstan is a member of green and smart mobility (gsm global), a pioneering technology-driven transportation company committed to promoting sustainable mobility solutions. as part of a rapidly growing international ecosystem, gsm kazakhstan delivers customer-centric transportation services while leveraging innovative technologies to enhance service quality and operational excellence.

job purpose

lead and manage all depot operations to ensure safe, efficient, and high-quality execution of ride-hailing services. the role is accountable for operational performance, driver supply and engagement, depot profitability, compliance, customer experience, and continuous operational improvement while leading cross-functional teams to achieve business objectives.

key responsibilities

operational leadership

• own the overall operational performance of the assigned depot(s), ensuring service excellence and operational efficiency.
• develop and execute depot operational plans aligned with company strategy and business targets.
• monitor daily operations, ensuring smooth execution across driver operations, fleet activities, customer support coordination, and frontline teams.
• ensure depot readiness, capacity planning, and operational continuity.

performance management

• own depot kpis including: driver supply and utilization, trip fulfillment rate, service quality, customer satisfaction, driver satisfaction and retention, safety performance, operational productivity, cost efficiency
• analyze operational data and implement improvement initiatives to achieve performance targets.
• conduct regular business reviews and operational performance meetings.

driver operations & engagement

• ensure healthy driver acquisition, onboarding, activation, retention, and engagement.
• oversee driver support and issue resolution.
• build strong relationships with driver communities to improve satisfaction and loyalty.
• partner with driver engagement teams to execute engagement initiatives and improve driver experience.

people leadership

• lead, coach, and develop operations supervisors, team leads, and support teams.
• drive a high-performance culture focused on accountability, collaboration, and continuous improvement.
• manage workforce planning, recruitment support, succession planning, and capability development.
• conduct performance reviews and provide coaching for team members.

compliance & risk management

• ensure full compliance with company sops, operational standards, and local regulations.
• oversee depot safety management and incident response.
• lead investigations into operational incidents and implement corrective actions.
• ensure audit readiness and compliance with internal governance policies.

financial & resource management

• manage depot operating budget and resource allocation.
• optimize operational costs while maintaining service quality.
• monitor inventory, facilities, equipment, and depot assets.
• identify opportunities for process automation and operational efficiency.

cross-functional collaboration

• work closely with sales, driver acquisition, marketing, product, finance, legal, customer support, and hr teams.
• support new city launches, operational expansion, and strategic initiatives.
• provide operational insights to improve platform performance and customer experience.

requirements

• bachelor's degree in business administration, operations management, engineering, supply chain, logistics, or related fields.
• mba is an advantage.
• 6–10 years of experience in operations management, logistics, mobility, ride-hailing, fleet management, e-commerce, or platform-based businesses.
• at least 3 years of experience leading large operational teams.
• strong understanding of depot operations, driver management, and service operations.
• proven experience managing operational kpis and continuous improvement initiatives.
• strong analytical skills with data-driven decision-making capabilities.
• experience in budget management and operational cost optimization.
• excellent leadership, coaching, and stakeholder management skills.
• strong communication, problem-solving, and crisis management abilities.
• comfortable working in a fast-paced, high-growth, and matrix organization.
• proficiency in microsoft excel / google sheets and operational reporting tools; experience with bi platforms is an advantage.
• fluent in english; local language proficiency is preferred.

key performance indicators (kpis)

• driver active rate
• driver retention rate
• trip fulfillment rate
• driver utilization
• customer satisfaction (csat)
• driver satisfaction score
• service level achievement
• depot operating cost
• productivity per operations staff
• safety & compliance score
• incident resolution time
• sop compliance rate
• employee engagement score